Policies/Pickup/ Fees
PRICING:
Pricing for custom cakes starts at $68 for a 6" classic as an example.
We use organic, high quality products. Heather is a highly trained and experienced Cake Artist. Custom cakes are more than just dessert. They are an experience. We are happy to discuss your cake dreams and make them a reality. We offer payment options for cakes over $300. Don't be afraid to share your ideal budget and ideal design, we are happy to go over options with you!
We are also happy to offer small items and dessert tables for you events. Whether you need a couple dozen cupcakes or 200 high end gold leaf desserts for your wedding, we are happy to discuss all options with you.
Please text us or contact us via the contact form to discuss your pricing.
Examples of starting Prices:
Cupcakes $40
Round 6" $68
Round 8" $88
Smash Bundle $80 4" and 1dz cupcakes
Wedding Tasting Kit $40 (3 fully custom flavors)
Wedding Order Minimum $200
PRICES INCLUDING STARTING PRICES SUBJECT TO CHANGE. COST OF INGREDIENTS, ALLERGIES,
FILLINGS, COLORS, DESIGN, MAY CHANGE PRICES. Average customized themed cake apx $100.
PAYMENT:
Payments are done via Square Invoice, Zelle or Venmo. Invoices are hosted via Square and are E-mailed.
These need to be paid and completed same day to ensure your date and supplies are secured.
Once paid there are no refunds See "REFUND POLICY" below.
Pick up Procedure:
WE HAVE 3 PICK UP SPOTS.
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Midtown 7th ave and Osborn (Main Default)
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North Phoenix 35th ave and Greenway
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Tempe Tempe Marketplace
OR
Delivery for a Fee
Some areas may not be available depending on schedule. The default MAIN pick up area is MIDTOWN. YOU MUST CONFIRM WHICH MEETING SPOT YOU PREFER AND CONFIRM IT IS AVAILABLE.
We have a commercial baking space we rent out. This is not a store front. We are licensed, insured, and registered with the health department. The Cloud kitchen is private and does not have public access. We offer delivery for a fee. ALL pick up points are MEET UPS. This is to help reduce delivery costs and to be as flexible as we can for customers throughout the valley.
If you dislike public meeting spots, please consider delivery.
Text 602-585-8616 for assistance.
Delivery Fees:
Delivery fees will vary including Time of Day, Size of order, Day of week.
Wedding Delivery and setup starts at $65
These ranges are just examples. To get your rate contact us with your delivery location. Large or complex orders will change the delivery price.
Set up fees are additional to deliver fees. Set up depends on the individual order.
IF YOUR DELIVERY INCLUDES UPHILL OR DIRT ROADS THERE WILL BE ADDITIONAL FEES.
Documents:
We have our Business License and Insurance information available upon request of professional Venues, Event Coordinators and Market staff.
ALLERGIES:
We prioritize your safety, so it’s crucial that you inform us of any allergies you may have. note that some ingredients, like rice, may pose a risk of-contamination. Your health is our top priority, and we appreciate your cooperation in helping us maintain a safe environment. We are Allergy Experts but require our customers to communicate their needs.
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Rush Fee:
Rush fees maybe applied for orders less than 72 hours notice, or during Holiday Season.
Rush fee may also be added if we are able fit an order in after announcing we have sold out.
Rush fees start at 20% and increase depending on time frame and complexity of order.
LATE FEE:
If you are running late we kindly ask that you let us know an HOUR ahead.
We often have other deliveries, more orders to prepare, other customers to meet.
We confirm what time is best FOR OUR CUSTOMERS first. We always want to accommodate you.
If you are going to be over 15 minutes late and it is not a legitimate emergency, there will be a late fee starting at $20 before you will be given your order.
Being late can also effect your order, we live in Arizona, we always put orders in coolers for pick up and delivery. But if you are going to be late, it could effect your order.
Refund policy:
ALL SALES ARE FINAL. We do not offer refunds.
If you need to reschedule or cancel, before your order has been baked you will be given a credit.
If anything happens to the cake as if someone dropped the cake, improper transportation of order, left out and it melts, once the cake leaves our hands, any issues are the customers responsibility.
Improper care of any dessert or cake is not grounds for a refund or credit.
If you feel there is a legitimate concern with your cake, design, taste, etc you must contact us immediately. We request you speak to us before anywhere else so we can help correct any type of issue. We require that any issue with the cake is communicated to us immediately and returned to us for inspection same day. If you eat the entire order and then present us with an issue days later, there is no way we can correct, inspect or give any type of credit back to you.
If you cancel your order and your order has already been made please speak with us, a partial credit may only be available, this is situational.
Customer satisfaction is extremely important to us. Please do not hesitate to communicate with us.
Re - Creation Policy:
We strive to ensure to bring your cake/ dessert dreams a reality. However, every artist has their own style and no 2 cakes are ever the same. If you have provided any inspirational photos, please know we will do our best to capture your request, in our own style. Feel free to look over your order upon pick up before taking your order. Once you accept your order it is on the customer to take care of the cake from that point. Communicating with us is extremely important, if there is anything that you want fixed before taking your order you must communicate this with us. We strive to have excellent customer service and want to ensure you are happy.
CELEBRITY, PRINT, HIGH END EVENTS AND MEDIA:
If our desserts will be for Celebrities, High End Events, Shown in Print Media and or Magazines, We, Sugared Edge Bakery must set up for the event personally. Credit must be given to our bakery for any print, news, tv, public media, social media etc if our work is shown or discussed. If celebrity security/management/pr is unable to give us access to set up the dessert order, they must sign off that they are responsible for anything further that happens to the order, and credit must be given to Sugared Edge Bakery if shown in media as stated above. We highly recommend Sugared Edge to set up the desserts in these instances to reduce any possibility of damage, improper set up etc of the order. We are professional, highly trained, and ready to fix any issues and know how to set up desserts quickly and safely.
Agreement:
By completing your invoice or payment you are agreeing to our policies, and procedures.